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Shipping and Returns Policy

Free 30-Day Return Policy
We feel confident that you'll enjoy our products.  However, if for some reason you wish to return your purchase, we have a 30-day no-hassle return policy. Restrictions do apply, so be sure to review all the info below.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. We do not accept returns on international orders. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in pristine, unused condition in the original packaging. If you've knocked blanks out of a panel, the panel is considered used and is ineligible for return.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original packaging, not in pristine condition, damaged items, or items missing parts for reasons not due to our error, will be assessed on a case by case basis. We reserve the right to refuse these refund requests.

Any item that is returned more than 30 days after shipment will not be refunded.

Return Shipping Address and Info
To return your product, you should send it to:

Flight Velocity Returns
701 N Moody Rd
Bld 132
Palatka, Fl 32177

You are responsible for paying all return shipping costs. Additionally, all shipping fees are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We do not accept returns on custom panel orders.

Order Fulfillment
We may take up to 72 hours to fulfill in-stock items. There will be times when, due to high demand or unforeseen circumstances, we will be dependent on our suppliers in order to dispatch your order. We will call this out on our product pages when we are aware that this case exists. We charge your card (or other payment method) at the time of purchase. 

Shipping cutoff time is 1 pm ET daily.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (this depends on your banking institution).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@flightvelocity.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@flightvelocity.com and send your item to:

Flight Velocity Returns
1010 West Moody Blvd
Bunnell, FL 32110

You are responsible for paying all return shipping costs. All shipping fees are non-refundable.

International Shipping

Any duties and or taxes that are due on any order are the responsibility of the buyer.

All shipping quotes you receive on the site DO NOT include the aforementioned duties and or taxes as we have no way to calculate those fees. The carrier will notify you of the fees due once your order has cleared customs in your country. If you refuse to pay the import fees that the carrier asks for, we WILL NOT refund your purchase price or shipping fees.

We will not split orders into multiple shipments due to inventory shortages or any other circumstance. Additionally, we do not accept returns on international orders.

Delivery issues

If your package is returned to us due to an incorrect address being entered at the time of purchase, or if you're for some reason unable to accept the delivery, eg. you ordered something, then went on vacation, we will only resend the package to you at your expense.