SHIPPING ALERT: To receive in-stock items before Christmas, you must place your order before 12/13/19!*

Shipping and Returns Policy

Free 30-Day Return Policy
We feel confident that you'll enjoy our products, however, if for some reason you wish to return your purchase, we have a 30-day no-hassle return policy. Restrictions do apply, so be sure to review all the info below.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original packaging, and in pristine condition, or is damaged, or has missing parts for reasons not due to our error will be assessed on a case by case basis. We reserve the right to refuse these refund requests.

Any item that is returned more than 30 days after delivery will not be refunded.

Order Fulfillment
We may take up to 48 hours to fulfill your order for itmes that are in stock. There will be times when, due to high demand, we'll be dependent on our suppilers in order to dispatch your order. We will call this out on our product pages when we are aware that this case exists. 

Return Shipping
To return your product, you should send it to:

Flight Velocity Returns
6278 North Federal Highway #584
Fort Lauderdale, FL US
33308

You are responsible for paying all return shipping costs. Additionally, all shipping fees are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@flightvelocity.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@flightvelocity.com and send your item to:

Flight Velocity Returns
6278 North Federal Highway #584
Fort Lauderdale, Florida US 33308

You are responsible for paying all return shipping costs. Additionally, all shipping fees are non-refundable.

International Shipping
Any duties and or taxes that are due on any order are the responsibility of the buyer. The carrier will notify you of the fees due once your order has cleared customs in your country.